FRIENDLY PERSONAL ECG MONITOR
Message from Michael – our Founder
HeartBug was created for you – the patients.
Our mission is to provide you with the best cardiac monitoring on the planet in the most friendly and caring way possible.
So we invented a tiny personal ECG monitor which you can wear for up to 4 weeks (28 days) and assembled a team of cardiologists to analyse the results (not just normal cardiologists, but specialist electrophysiologist cardiologists.)
We think we’re doing great, but you don’t have to believe me – check out the latest reviews below.
I had an allergic reaction to the normal stickers, I texted Bug and they sent me non allergic stickers.Thank you, I am still reacting to the first lot after 4.3 weeks. Again Bug 🐞 people, THANK YOU 🤩
The "bug" was easy to wear, I was allergic to the stickers provided and the team immediately replaced with non allergenic stickies. They were comfortable to wear and recommend to anyone with skin allergies.For the most part the team was brilliant, there was couple of issues sorted out immediately. GREAT RESULTS !!!
My experience with the Heart Bug device has been great. The HB team were always happy to answer questions and provide support to me where needed. I found the device really easy to wear and got to the point I forgot I was wearing it. Far more comfortable than a 7 day event monitor. The app was really easy to use as well.
The Heartbug app is really easy to use and the Heartbug team always responded quickly to help with any problems and are very kind ♥️🐞
The care team was amazing. Calming, helpful and very caring. Thank you for helping me so quickly ♡
The staff are fantasticVery very very helpfulThe only problem i had was the adhesive things were not very adhesive !
I had a few questions throughout the process, the team were responsive and very helpful.
I had the HeartBug device connected so that my heart activity can be monitored.Throughout my monitoring period, I had the pleasure of interacting with the HeartBug Team via text messages. Their responses were prompt, professional, and they addressed all my questions efficiently.The HeartBug Team even sent timely alerts to inform me when my monitor wasn’t functioning correctly and provided clear instructions on how to resolve the issue.I want to express my heartfelt gratitude to the HeartBug Team for being an integral part of my journey toward better health.A special and BIG thank you to my recommending cardiologist, Dr. Mark Cooper, for his exceptional care and unwavering commitment.
This amazing little device is fantastic...Heartbug company go beyond expectations...I ordered more stickers & they were delivered the next day, txt msg are sent when returned device is received...which is a peace of mind moment...😄
Great service, good communication and support when I needed extra stickers. Helpful advice provided and stickers delivered within a couple of days. Thanks HeartBug Team!
Excellent system for long term monitoring.I hardly noticed I was wearing it.The back up was super fast too
I had my Heart Bug on for a month.He was very cute and so very easy to wear.I’m involved in health and this heart monitoring system is excellent.Using the bug and the app was so simpleThank you KC
I have nothing but praise to the band of people working for "Heart Bug", thankyou for your patience and care. Now we just wait for the results!
Thank you heart bug team for making life easier by helping me and my doctor with my health, very easy to wear also every time I need help your team always get back to me asap…I really appreciate 🙏🏽🙏🏽🙏🏽
Had to wear HeartBug for month recently as recommended by my Cardiologist - got itchy at times but all in all was OK apart from few teething problems which I eventually sorted out. Staff were very friendly & always on hand to answer any questions or concerns I had. Ihad.very
The team at heartbug wollongong has been nothing but helpful, from the moment the ❤️🐞 was put on, they have followed up & checked on me, to make sure that it was going good, all the girls have been great, from Di, Lili, Lana & Julie, I gave to say thank you to all of them, for their understanding, when I wasn’t sure if I was doing things right ? They were very helpful & got me through it, without it been stressful. Thank you ladies for all your support throughout my 28 day ❤️🐞 testing.Antonia Whyte.
The Service from the Heart Bug team provided excellent support. They responded quickly and were consistently helpful whenever I had concerns or questions. Couldn’t have asked for a better experience during a difficult time! Thank you❤️
I found the HeartBug system really easy to interact with. Excellent FAQ’s that cover everything which is rare. Easy to communicate with via text if required and the app was stable and responsive which is also rare these days..lol!
The HeartBug staff were all fantastic.When my readings weren’t going to plan, I received text messages until the problem was revolved.I had irritations from the stickers, and the team sent me hypoallergenic stickers the following day.Congratulations and sincere thanks to everyone at HeartBug.It was 5 star service all the way! 👍
The support provided by the Heart Bug team was awesome. They were so patient with my questions. Providing easy to follow solutions .
So grateful to the HeartBug team! It was easy wearing the HeartBug!!! Contact with the team and clear instructions about what I needed to do made it easy for me to manage! Communication from the team was always clear and respectful!! As an older citizen (!) the team “coached” me! I didn’t feel put down at all!!A pacemaker had always been on the “distant” horizon!! But wearing the HeartBug 24/7 alerted my cardiologist to the fact that it was no longer “distant” but “now”. Thank you for your team’s part in my journey to better health!
I just finished the event monitoring test with the HeartBug for 28 days . The device is great , simple to use and I have much better experience than wearing the holter monitor. Amazing new digitalized event heart monitoring technology. Easy to put on and easy to remove for appointments/ procedures/ activities and just pop it back on afterwards. The phone app is amazing and easy to use. The staff behind the heart bug monitoring was superb, they kept me notified when there were something not right with my heartbug, gave me clear instruction what to do to clear up the problem. The customer service team was a top notch, whenever difficulties / problems arose I was able to phone or text them and got the answer quickly. I was truly grateful for the caring team who express posted me a new heart bug 2 days before my event monitoring ended because my heart bug went flat. They will send me a text message when my final report has been seen to my cardiologist. Thank you so much for developing The HeartBug and all The HeartBug teams who has been supported me.
Very happy with the support from heart Bug teamGreat communication throughout my ordeal
Dear HeartBug team — I don’t know if I any fibrillation episodes, but I hope you were able to find it. You have all been immediately available and have shown great kindness to me with our encountersI am deeply grateful that there is a dedicated group of folk to guide me.Sincere thanks. I am chronically 82, but you have taken me back to my thirties. Hahaha 🦅 “On Wings of Eagles”🦅Senga from me and my friend
The team were very helpful when I needed assistance and always answered in a timely manner
The team at HeartBug were very helpful when I needed extra supplies and general help with questions I had. Big thanks to the team for all they do!
Heartbug is an excellent service. The device is very easy to use and such a great initiative. If there were any issues with the device, instructions are very easy to read and any communication required was prompt, efficient and helpful. All staff are extremely caring and courteous and I always felt in good hands.
Easy to contact, quick responses overall professional and pleasant experiencw
Nicest nurses I've ever had,great team work together very well, highly recommended them to all.Regards Barry Ryan
Heartbug machine very simple to connect and cute design.App easy to used.Heartbug staffs is 24/7 to help and answer any queries.Thank you Heartbug team.
I was in contact with Di from the customer service team and she was amazing! Whenever I had a question or concern it was answered within the hour, when I needed new stickers they were immediately sent over. Not one fault in the process, the team at heartbug made everything so easy.Really appreciate the support thank you!
The product itself was great, discrete and effective. I wanted to share how pleasantly suprised I was by the care and service of the team behind HeartBug. I really appreciate the kind approach and prompt replies to enquiries. Great work HeartBug team!
HeartBug is an excellent detection device. It is easy to use and does not restrict your lifestyle. The HeartBug Team were responsive and caring.
It was fine to wear the heart bug, not too obtrusive and minimal effort. My skin was rather irritated and raw under my chest connector in the fourth week but after I contacted the heart bug team they told me I could move it over a bit it soon improved.
Awesome idea and great service. So easy to wear and use. The team have been great and notified me, when there were any issues with the connection.Many thanks!
I was fitted with a "HeartBug" Event Monitor for a period of 28 days and the accompanying App was installed on my phone. Initially this time period seemed a bit daunting and I wasn't sure how things would go. However, the device was unobtrusive and allowed me to go about my everyday activities, including showering. The App was very informative, useful and easy to navigate. It had lots of information that I could access and included sections where I could see my heartbeat, call or text the HeartBug team or make a recording if I felt unwell or experienced an event. There was also a Troubleshooting button in case it was needed. The team at HeartBug were quick to respond to any questions and provided great support. I have found the experience to be very positive and I am looking forward to seeing what information it provides to my Cardiologist. My sincere thanks to the HeartBug team! (Russell Cosgriff)
Well I never actually went to this place because I didn’t know that it was a place however I have corresponded with the people from heart bug via text. They have been extremely punctual. They have been totally accessible and I hope that we can go through this procedure, many more times again that actually just a joke.
Had issues with the patches irritating my skin also the battery ran out on the 26th day. Received very good support via texts from the HeartBug team almost immediately on both counts.Thanks so much for the wonderful support.
Young ladies Lili, Lana & Di were at all times helpful & courteous regarding my needs
Great backup service Bug easy to use still able to shower and exercise with it on 👍
Though the Bug has its own idiosyncrasies the team at Heart Bug proved to be very efficient and considerate throughout the process. My ❤️ goes out to them with gratitude!
The staff behind the scenes of heartbug are brilliant. Superior customer service. Great device. May i recommend when you get home go into the app and reread how to set it up on your body and go through the menu items to get the most out of the heartbug. I am very grateful to the caring staff who express posted me a new heartbug when the battery died in mine and made sure my cardiologist got my results
Excellent care and prompt attention to issues. I found them pleasant and helpful when I had to contact them. The icing on the cake was the effort they took to get the results back to the Dr. before I saw her.
Fantastic and prompt support from the HeartBug team. I need to get stick ons that didn’t irritate my skin- they arrived within 24 hours.
Heartbug was easy to use, and the support staff were great, explaining everything, and quick to notice if anything wasn't working. Excellent.
Heartbug was very easy to use. I rarely had any sort if issue. I had a number of questions and the team were well informed and responded quickly. I wore it for four weeks , most of the time I did not know it was there.
The ECG device is not like by my phone and keeps disconnecting it self from my phone and the company is not very pleasant to deal with when asking for new stickers due to my work involves being around water heavily. Would never ever recommend using them
It was great but just had a little with the adhesive but it was great. Thanks
Hi there i had the heart bug on for 28 days and i did have a few hic cups caused by me lol and i rang the bug team and they were so helpful and understanding they talked me through what to do to fix it and it was up and running again in a few minutes .I also needed more stick on conections i rang the team and the dots were here the next day "great service " Thanks for being so nice !Jen
This is such a great heart monitor. So easy to use and can be work in the shower which makes life so much easier. Great communication and support from the team. Extra patches were sent out very quickly. The App is also very helpful and easy to use.
The day that I found out I had a stroke at 41 and told to wear the heartbug- I was well, heartbroken. But during my time wearing the heartbug, the Team were consistently helpful. Sending me alerts, advice and sending new stickers so quickly, they were caring, hard working and truly lovely. Thank you to the magical dedicated Team for everything xxx
The team were helpful and polite, and reached out when I wasn't connected properly. Thanks
What a poor excuse of a medical device, Worked 3 days them completely stopped working.I'm making a complaint about the device to the TGA, this should be banned. If you have one take it off and go give it back, it's cheap nasty and inaccurate.I smashed mine and will be sending it back like that so send a message ( It's completely useless junk)I'm so so angry 😡 I now have to drive 3000ks to Help with my heart. Honestly this company should be shut down immediately
From the simplicity of installing the Heartburg, to navigating the App the whole experience has been amazing.The support from the Heartbug Team is top shelf and I'm forever grateful to Heartbug.
The heartbug was very easy to wear. The instructions we very easy The follow. It was wonderful to be treated as a person. Can't recommend enough.
They were very prompt and very friendly and made my experience very easy. Thank You .
Easy to wear and easy to take off and on for swimming. Except when the patches began to irritate (the instructions warned of that happening), it was easy to forget that I was wearing it. When I could actually ‘feel’ differences with my heart, it was kind of comforting and not frightening to know “the team was on it”. Thanks HeartBug
Really easy to use app. The staff at heartbug are only a text or call away, and they are always happy to answer questions/provide support when needed! When i needed hypo-allergenic stickers for my heart bug they express posted some out to me as soon as I asked for them. I cannot fault the team at all!
Hi there Team HeartBug.Just making an appointment with you for an Echo & HeartBug was a big win!This is because, going what options I found from a Google search, I had thought that I would have to book into an Adelaide location closest to where my Neurologist's practice was, and hopefully get the timing right with both, so that I could get back to Stateliner in time to go home!!!Then I found out that it could all happen in my home town of Renmark, & not only that, but someone had cancelled their appointment there, so I was booked in very soon!That made the logistics of travelling to Adelaide for just one appointments now, much easier.When the assisting nurse at Renmark happened to tell me that she had been in the ambulance that took me to hospital on August 1st, and that I had become something of a case study, regarding exactly what had been the cause of my incident (which resulted in mild head injuries), was just icing on the cake, I suppose, as if the very professional and friendly Echo & HeartBug 'installation' experience was not good enough already, which it was!Wearing a HeartBug for two weeks was no problem or inconvenience at all. The app gets top marks, and I promise that I didn't really get addicted to watching my own heartbeat readings!!It was very interesting seeing how wildly up and down heart beats could go, until I realised that it was time to pull off the original chest sticker, apply a replacement & 'press stud' the happy little ladybird logger back on!! Back to normal heartbeat patterns immediately. Not that my own heartbeat had altered at all, during this time. I'm sure that "very concerning' reading will be sliced & diced out as statistical 'noise,' by the HeartBug analysts, or by the algorithm you might use!I will be interested how my 2 weeks of heartbeat data rates on a scale of 1 to 10, or however it is assessed.Ultimately, the best score would be to find out that my heartbeat performance played no part in what lead to my head injuries, hospitalisation & the follow on changes in my lifestyle.A thorough, medically sound and best practices level, process of elimination (or perhaps confirmation), of what caused these things to happen, is just what the doctor ordered!!!Thanks so much, HeartPics.James Simpfendorfer.
Using HeartBug was so much easier than wearing the bulky Halter monitor.I needed to contact the HeartBug team for assistance on a few occasions, they were extremely friendly and helpful.
The HeartBug team have been wonderful and very helpful. The bug (Bertie ) was very easy to wear and wasn’t a problem at all.
Heartbug ensure that the patient get the best treatment by monitoring and reporting any heart related concerns to the treating doctor. Keep up the good work.
Use of the Heart Bug was very informative & quite seemless for the 28 days. The performance of the unit was very good.Can’t wait till I see the results 🙏
Worked reĺiably. Was surprisingly comfortable, hardly noticed it at all. The results were fast. Good support. Would recommend.
No matter when I called, they always answered. No being put on hold or having to leave a message. Whenever I text, I usually had a response within 15 minutes. This was brilliant as I didn't need anymore stress after having a stroke. The service and help from Heartbug was top notch. Thank you to every one of you. I hope I don't need you in the future. But if I do, I know I will be well looked after.
The staff at HeatBug Pty are very caring, prompt and efficient. Though an online service but that did not prevent, from getting the immediate care/help I needed during the period I was wearing the heartbug. The best part was that on a weekend I sent a text thinking I will get a response now on Monday but sometime later pop comes a reply clarifying my query. I was most pleased with that.
Fabulous service, one I would definitely recommend. Was easy to set up and use. They are extremely professional and a friendly care team was available 7 days a week.
I was required to wear HeartBug for four weeks and this was achieved just before the battery went flat. The sensor pads were no problem except the metal connection point needs to be at the lower position otherwise I needed to tape on the bug. I had only one odd event when I was unable to see the scan and this was easily resolved with the kind assistance of the HeartBug office.
It a a good idea,as to let doctors know their patients heart beat & symptoms for diagnosis,but for the patient it can get annoying,when you sweat sticker tags can come off,when you sleep tags clips can be disconnected,then when it stops working for some reason you have to cancel app,down load from another app,to get it working,I was lucky I have had all movement of all my body,& brain functions after a stroke,also a patient who does not know or use technologies ,will have a problem especially elderly ,depending on their situation,I know technologies are getting better, later everyone will have microchip at birth with all your data on it ,health diagnosis ,schooling ,etc,a bit like the microchip in animals ,except more advanced ,no wires,cables etc too disconnect,but for know your heartbug is helping to save lives with diagnosis,thank you to all your staff at heartbug ,your patience,,& public relations with the monitoring you all have to do thank you allan
Very grateful to have this monitoring for 28 days. It was very valuable as it picked up an issue. Communication was excellent and all very helpful. Thank you so much!!!
Great company , they provide an amazing service for the patients, always prompt with responding enquiries and resolving issues.
My mum was treated with such kindness and care , as a family we appreciate all the help and understanding they gave us , much appreciated and thank you again for everything
A very easy process to have the heartbug fitted. The whole experience flowed well with immediate responses to queries. A great service. Thank you all.
Amazing product and wonderful service. Can’t believe how good it was, thank you heart bug people.
Very helpful . An excellent medical tool to help me understand what is going on in real time .Stickers were a bit of a problem as they caused an irritation on the skin , but easily resolved .
Had the heart bug on for 28 days for AF couldn't fault the heart bug this little device is a life saver the heart bug team were great got more patches overnight thankyou heart bug and all the heart bug team
The team at HeartBug are fantastic. Help is always available. I truly appreciate them and how easy they made it for me.
Very good customer service, well informed regarding use and follow up services. Thank you Heartbug team
Found using heartbug user friendly and that the personnel were very helpful when I needed assistance.
The support team were wonderful. Calls with any queries were answered quickly and simply. I couldn’t fault them.
I would like to thank everyone at heart bug. They were so hopeful caring and very supportive on my journey. I also had a reaction to the patches they were very helpful with the new patches which helped me out a great deal so thank you
Amazing Team and very helpful. Always very responsive. FAQs super helpful and very simple and easy to use.
Heart Bug has been easy to wear, easy to use and comes with excellent detailed instructions! Also fabulous staff who let you know what to do and when to do it! BRILLIANT system! 👍🏽❤️
Brilliant support for an innovative technology helping to improve treatment of heart issues.
I didn't enjoy wearing the heart bug for a month, but the service provided by the team was OUTSTANDING!Communication was clear and prompt. They followed through on what they promised. When I had to speak to them on the phone they were empathetic and kind. They went above and beyond!
I have had the heart bug on for a month and am so grateful for the help of the team...Each question I asked and the assistance I required was very forthcoming....Thank God for this amazing little invention..
I found the Heartbug easy to use and didn’t cause any problems. The support team were terrific providing assistance in a timely fashion. A great aid to heart health.
HeartBug is extremely easy to navigate. It also has a great support team who promptly answer questions and send supplies as required. I found it much easier to wear than other options.
Hi I Did find it a little bit uncomfortable.But it certainly does give an accurate reading. 👍
Outstanding service and care from the Heartbug team.You guys rock.Thanks for you're guidance through this process. Stay cool TEAM.!!
Great communication, support and service, may experience was a positive one!
The unobtrusive vigilant presence of the HeartBug Team gave me assurance and comfort- I didn’t feel ‘alone’. ’.
All good until the promised report did not materialise for the specialist appointment despite checking with HeartBug and then asking my health provider to check again closer to the appointment. Both times the response was that the report would be received …. It was not!Very inconvenient, distressing and expensive experience for myself and I imagine my specialist and his organisation.
Good instructions.easy to wear. Changed stickers about every seven days. No rash from stickers. Talking to cardiologist tonight..looking forward to a good result on your machine. If not? Well your machine diagnosed it. Thank you.
Nothing but 5 stars for this company, very efficient and always there to help whenever there is an enquiry. I was holidaying interstate and needed more stickers, had them delivered in two days to our accommodation.Super pleasant on the phone to go with it.
Communication and help was great! Connection to my phone was sometimes a bit out, but I think the overall idea is good. I did find the pads gave me a rash but I just moved them to different locations. Thanks for your support.
From start to finish Lana one of the heartbug team helped me with a couple of hiccups, Lana was very professional and knowledgeable. what a great team 12 out of 10.😄
This is a great non invasive device that is easy to wear, a fantastic invention
The HeartBug was very easy to install and wear. The support team were available and helpful. What an amazing tool for patients and doctors!
Had a really good experience with the heartbug monitor and had great communication and support from the team. They made it easy to understand and helped with any questions I had. Thankyou for the reassurance and care.
The team at Heartbug are compassionate and wonderful to deal with. Thank you ❤️🐞
The HeartBug team were just magnificent in helping out when I encountered any problems.I'd send a message describing my issue and they would either text back or call me to try out some trouble-shooting remedies.They were accessible anytime and very responsive.
I found the staff at Heartbug really understanding and helpful when I contacted them.They contacted me if they identified a problem with connection and I felt confident at all times that I was in the very best of care.
What an amazing team. The heartbug staff are a friendly, efficient and dedicated team. After wearing a Heartbug for 28 days, I posted it back and promptly received a lovely message wishing me all the best.
Thanks to the heartbug team. This was an easy exercise, great equipment with terrific back-up from the team. Felt fully supported and valued through the process.Many thanks,Graham.
The bug is easy to put on , though very irritated skin throughout and the bug died on 24th day and returned the bug without the full 28 days, the service team is great
Probably a good innovation, however can be very fickle in that after 21 days with consistent readings it started to play up. The readings became fuzzy and despite sticker changes the fuzzy readings persisted. 6 days to go, hope the cardio people have seen enough.
Found Heartbug staff excellent.Always questions answered politely and sincerely.
Heartbug is a fabulous invention that takes heart monitoring to a whole new level. It's SO easy to use. You can shower with it on. So the days of the old holter monitor are gone! The customer service is next level amazing and the whole experience has been a breeze.Well done to the HeartBug team. Great ingenuity and keeping up with heart conditions up with modern technology. 5 stars just isn't enough. 🐞
Patient support is excellent and very prompt making the monitoring process easy; and there is lots of helpful info in the app.
I found the Heartbug to be pretty easy to manage and the whole process was made smoother by the very supportive Heartbug team. They responded quickly to my questions, which was very helpful and comforting, especially as my skin was a little sensitive to the sticky pads.The Heartbug is unobtrusive and fits neatly under even light clothes, though it’s cute anyway, which helped make it feel less ‘medical’.This little ‘bug’ made a huge difference to what could have been a very uncomfortable month.
Wow, what an experience. Heart bug, thank you for being so easy to use and having such an amazing team behind it.
The Heartbug Team are Fantastic.Nothing is too much trouble. If you are unsure of anything, just ring or text them, they will get back to you straight away. Very professional and caring.A Big THANK you to all of the team.
Bug was easy to use ,,, was contacted when ECG was not registering & informed of action to take …
Heart bug assisted my Doctor with the best possible solution for my problem. Heart Bug easy to fit and maintain works well. Thanks for your assistance.
The staff were amazing. Helpful, professional, caring and the communication was excellent. 100%.
I felt the team responded to me very quickly when I had an allergic reaction to the first tape. During the course of my treatment I was able to ring them and they responded warmly and quickly. They were st all times responsive and professional
Last month, I experienced severe heart palpitations, which led to an ER visit and a referral to a cardiologist. To monitor my heart, the cardiologist recommended wearing a "heartbug" device for about a month. While my doctor has been great, the company providing the device has been difficult.An employee named Lana told me to wear each set of stickers for 3–4 days, but as someone who commutes daily, exercises regularly, and has sensitive skin, I had to change them daily due to sweating and irritation. When I tried every two days, the itching became unbearable. I asked for more stickers, but Lana threatened to stop the service and falsely accused me of frequently closing the app (which I kept open). Later, when I requested more stickers again, she said my service would stop the next day, even though I offered to pay for them. Her aggressive tone is alarming, and I’m only halfway through the monitoring. I'm unsure how they’ll handle my data or if I can get a refund.
The HeartBug organisation provided an excellent level of support including via text, phone and web-based information. The device was relatively easy to wear and maintain.
UsingHeartBug was something my gp advised due to a few issues i was experiencing.it was uncomfortable at first, however i got used to it quickly.your staff at heartbug were extremely helpful when i asked a few questions concerning its operation,they gave me confidence in the apparatus and how to use.great attention to detail paticularly i think her name was Lauren.all the best to your team there, regards Gordon.
Easy to wear,I found it better to change patches every 2 days easier on the skin. Support was exemplary. App easy to follow. Highly recommended.
Wonderful support, when I ordered new patches they were received the very next day, amazing service. Thanks to all involved.
I would like to thank Heartbug because when I was wearing it and I had a blackout it showed the Drs what the reason was and Drs were able to perform an operation to correct my problem. The team at HeartBug do an amazing job and I will forever be thankful, kind regards, David Harding
HeartBug was easy to wear and the prompt polite responses received via their app were greatly appreciated Also liked that additional stickers and a reply paid envelope was supplied Saw my cardiologist today for the results which had been received before the due date and easy to understand Can highly recommend HeartBug reasonable price also Thanks HeartBug for such grest service
The concept of HeartBug is ingenious, allowing people to go about their normal lives while being monitored. In addition the "Bug" team were exemplary - supportive, informative and patient.
Excellent customer service, made it easy and stress free along the way , helped me sort out any problems I had , i can't thank HeartBug enough. Highly recommended
Absolutely awesome customer service from support team. Courteous prompt customer team. Keep up your great works!!!!!!
This App is just amazing, so easy to use and fit to the body but what is more important is the fabulous staff that monitor this HeartBug. Each time I felt insecure about the reporting of this gadget I was totally informed how to, what to and shown the right direction by these excellent staff members. Thanks again for developing this HeartBug and the professional manner in which all the staff acted to my enquires.
Beautiful 😍 loving caring honest respectful compassionate people especially lovely Lana who patiently and kindly encouraged and helped me via phone to change those very itchy patches no disrespect to the rest of the loving team and yes beautiful Lilly as well and very comforting to know the team was always with me during my Bug journey thank you 💕 all deeply and kindly and GOD BLESS you all and your beautiful families
I found Heart Bug to be easy to wear, non intrusive and I believe it will give my Cardiologist very valuable information for my treatment. Thankyou.
No real problems encounter using the bug - I disconnected myself whilst sleeping a couple of times - I wasn’t completely sure that the connectivity was always working
My Cardiologist fitted the HeartBug and set everything up on my mobile. Had follow up from HeartBug Team to ensure that everything was operating as it should and that it was enabling them to check on me from time to time. Sent reminder to me on last day to mail HeartBug to them. Only problem I had with HeartBug was that showering or bathing while it was fitted was a pain as there was a lead running across my body and I had to be careful when washing myself. Small price to pay for the information that HeartBug provided to my Cardiologist to assist in my treatment.
Brilliant in all ways, the product, the engagment and the team!Thank you all so much!!
The heart bug was a seamless experience the customer service was excellent warm, friendly very professional & helpful … thku
This is an amazing service. The app was easy to use. The HeartBug arrived quickly and the follow up report was sent to my doctor promptly. The app has easy instructions and you can even text through questions and get quick responses from friendly staff.
Really appreciated the prompt support from the Heart Bug team. The instructions and app was super detailed and very clear. Bug was easy to pop on and the stickers lasted 4-5 days.
Nothing but Praise for HeartBugTeam, available all hours for help and advice, Great customer service from each person I had contact with, THANK YOU.
The Patient Care team were exceptional. They were so patient with me whenever I had a problem, very responsive and helpful. Thank you
I found the heartbug experience to be quite amazing, such a technical device yet so simple to use. The app is great, tells you everything you need to know and if you need to know anything else, the staff are great. Just have to remember to change the stickers every few days, even if they don't come off in the shower.
HeartBug is very easy to use. Loved the access to FAQ'S. Was also able to state what I was feeling in my own words.If any difficulties arose I was able to phone and get answers quickly. Also received texts from HeartBug team to also solve any issues.Thanks for your support and kindness.
The phone support by the HeartBug team was really valuable. They were very helpful and understanding.
The Heart Bug had clear instructions and was straightforward to use. It was comfortable to wear. I am looking forward to getting my results.
The HeartBug is an extremely easy device to wear. The App and information given was incredibly easy to understand. I found all the staff involved very helpful and friendly. Unfortunately I became extremely itchy and had a red rash to the sticky patches, but because of the clear information given I was able to treat it as per instructions.
Hopefully find out soon from my Cardiologist good news regarding my results
I’m glad to connected to the Heat Bug as it’s good to know if anything happens the Drs will know.
The heartbug is a great piece of equipment and the phone app is very user friendly. A big thankyou to both the heartbug support staff and the team at Heartpics Tanunda for providing a very friendly and professional service. You have all played an integral part in potentially having saved my life. 👍😁
The HeartBug and HeartBug team helped simplify the testing. The App is fantastic and the team responds to texts so quickly, and with a friendly helpful manner. They also kept me up to date on things like when they received my HeartBug back in the mail, and when my reports had been sent to my doctor.
Easy to use device with amazing support from the team. Great to see such an amazing device available to people with heart issues.
Was so pleasantly surprised with the level of care provided and follow up to make sure my bug was sending information. The team was brilliant. The device itself was not intrusive at all.Thank you for your assistance!
The HeartBug team were fabulous with any questions or concerns I had. They were quick to reply to me and so compassionate and reassuring and I felt like I had a team of Angels monitoring me. Very reassuring! Thankyou team for the service above and beyond! 👏👏👏
The staff were so easy to talk to and very patient with me. Nothing was too much trouble and I really appreciated their kindness.
The HeartBug team were amazing, it was so comforting to know there was someone just a text away with any questions or concerns
The heart bug was easy to operate and wear. The App is really great, informative & easy to follow. The team were always helpful polite & friendly....great experience.....except for itchy patches on the rib skin...but the hypoallergenic ones were better...advise use those
Fantastic care given! Always helpful.. a scary, at times, procedure made as easy as possible. Felt very looked after ❤️
Wearing the HeartBug has been a life preserving experience for me. The readings have confirmed serious heart problems and enabled expert cardiologist intervention enabling me to live a longer healthier life. Thanks to the Heartbug team for their fantastic support and communication 💖💖
Heart Bug is a great company that cares for its patients. They provide a very small piece of equipment with a lot of technology. It is hardly noticeable and does not cause any discomfort, and does not have to be removed to shower and the results are immediately accessible by the cardiologist and also by the patient. A fantastic invention.Thank you Heart Bug team for all your care. It is very much appreciated. I never felt alone with my problem because I was being monitored 24/7. 5 stars out of 5.M.C.
In the coming week or so, I will be back in hospital for another round of surgery on my heart....I have been wearing this little Heartbug since Tuesday night to monitor my heart (The 10th or so time I've worn this little guy over the last 5yrs)...Thankfully with technology it was able to capture several episodes yesterday of an arrhythmia within my heart that can become a danger to my life.The phone call today had emotions take over as the data collected enabled my cardiologist to get me into hospital sooner than scheduled to have an ablation done to create some scar tissue inside my heart in a hope it prevents the arrhythmia along a pathway of electricity & allows me to have my life back.I can't thank the team at Heartbug enough for not only their expertise but their professionalism. The team at heartbug have been ever so helpful & supportive over the time I have been monitored by them.I have been using the Heart bug since the 2 lead having to push the record button back in on the bug itself in 2019 to the now single lead, app based monitoring & I have nothing but appreciation for their service & technical growth.Well done team & thank you from the bottom of my heart...Nathan
My experience with the heart bug team was very reassuring. They were caring, attentive and very helpful. So great to have this kind of care available these days.
Amazing service. Gives you peace of mind and accurate ECG and results. So easy to wear, you forget it is on.Staff on call very helpful and explain everything in detail.So lucky to have bern able to wear one for 4 weeks.
Thank you for all your support and care. My experience was you have a very friendly, caring team who are always there and willing to help. Thank you kindly, Kirstie
Heartbug is a great tool for monitoring your heart at home. It's small and easy to accommodate. I did find the gel under the patches caused itchiness and a few small blisters.
I wore a HeartBug for 28 days and the experience was so much better than wearing a traditional holter monitor. After a couple of days I hardly noticed that it was there. The team at HeartBug were very helpful and accessible when I had questions and needed reassurance that the app was connecting correctly.
What a wonderful invention!And so very neatly packaged up, with a full function mobile app.Very supportive staff helped me when i had queries.I am impressed
This was the nicest bunch of people I ever had the pleasure of dealing with. The whole process was an absolutely seamless procedure from start to finish. They download the app on your phone & you can track your heartbeat & if for whatever reason the device stops working the app has a troubleshooting section & easy contact back to Heartbug where the staff are always willing to help. Best customer service I have ever had with a medical practice (& i worked in customer service my whole working career).
Used HeartBug for a month,easy to Install on phone,easy to wear it’s kind of cute 😊staff were amazing, answered any questions or concerns promptly
Amazing support team. No waiting in a queue. Always gave detailed answers to questions and stepped through any issues in a clear manner to give best outcome. The whole experience was first rate.
Heartbug team is so easy to deal with - they are responsive and very helpful.
Thank goodness for the cute little HeartBug , and thank goodness my doctor was part of the trial!A problem has been identified, and I'll soon have a pacemaker inserted, so I expect to be around to get a message from Charles (or William)!Keep up the brilliant work.
Trouble free .the team at Heart Bug were very helpful when called upon.
Was placed on the heartbug for 30 days by my cardiologist and was pleasantly surprised by the size of the device!Wearing it was none intrusive and didn't get in the way of every day activities, to be honest after a few days I didn't even notice that I was wearing it.Also the phone app was easy to use and very user friendly, making a recording when I felt an event was super easy too, just hit make a recording and done.The patches lasted for about 4 days on average and while they are waterproof, i did notice when having a hotter than normal shower the patches would come off.Getting replacement patches was easy as and they arrived within 2 days of placing the order.Also the staff were super friendly and helpful when my bug was set up incorrectly by the staff and they guided me through correcting the problem.Overall, I had a great experience and can't fault the device and service!
I cannot speak highly enough of the HeartBug team. I was anxious engaging in the process as many will be. But the team were terrific. They responded quickly and kindly and helpfully every time I asked. They were encouraging. The information provided was always clear and succinct and easily understood. I felt safe. Thank you so very much. Norah Dempster Kaplan
it was easy to use and backed with prompt support to answer my questions along the way.
Rehab care by all staff involved was excellent. The only problem we found was phone contact if the call was missed at times was shown as private number with no message left. Simple fix is to please leave a message. Thank you all 🤗
This bluetooth heartbug is much less intrusive than the 2022 (audio coupler) version and had very few issues except the battery went flat 2 days short of the month's monitoring.The support staff at heartbug Central were very helpful in explaining bug behaviour or user error aspects.○keep phone near at all times with the app○test the bug via the app at least daily using the See My Heart because the bug/app doesn't alert if the bug/bluetooth goes awol.
Absolutely amazing!!! Extremely supportive staff snd kept in touch throughout. Thank you so much!!! Keep up the wonderful work you are doing. Much appreciated.
Helpful and patient to a couple of oldies in a stressful situation. Had a good outcome. Many thanks.
This little device is amazing. And how appropriate it is a little bug and you just have to keep its eyes facing upwards. You can do everything through the app even order more sticky patches which come really quickly. You can check it's connected properly- contact the team who are all so professional and kind and nothing is too much trouble. You can shower in the bug which is great. I'm sensitive to the patches but I knew just to change them regularly and move them slightly and everything worked a treat. You can contact the team by text or phone and they get back to you.They are amazing and this device is amazing. If I had to I'd wear it again I definitely would as it's not an inconvenience, you really don't know it's there.
I found the information provided with the Heartbug to be contradictory and confusing: for instance to change the sticker every 4/5 days, or to leave the sticker on until the end and it would fall off.It was unclear if the Heartbug was a recorder to be transcribed at Heartbug base once returned & thence the result forwarded to the GP; or that the Heartbug was actually a transmitter to Heartbug base, or go directly to the GP.The link between the sticker & the Bug was more suited to a tall man and I found it quite long & awkard winding it through & on top of my breast. No info was provided re the wearing of a bra given that the shoulder strap crosses the collarbone where the Bug is affixed.Thank you for your messages of care & I provide these thoughts constructively. Keep well & safe yourselves. Lyn
HeartBug staff were very friendly and efficient. Every query was responded to promptly.
The whole process was easy and the communication from the Heartbug team was excellent.
It was simple to use, affordable & reassuring.The staff were extremely friendly & efficient. A very easy experience.
No problems at all wearing the Bug. The pads need changing more frequently if you exercise or sweat a lot.
A great way to have continuous heart monitoring for 30 days in the comfort of your own home. Great support and communication from service provider - highly recommended
Heart Bug is an exceptional service providing valuable information to Cardiologists and their patients. The staff were readily available to assist in any way and were always professional, warm & friendly.
This wonderful company developed the ECG heartbug which greatly helped accelerate the diagnosis and subsequent treatment of a family member. Fantastic piece of technology which helped improve their health management and outcome.Very grateful for the team involved and hope to see it being used elsewhere in the future.
Great little product, with a very well designed, easy to use phone app, which had everything needed, very easily accessible, with the heart monitoring feature being particularly helpful.The Heart Bug Care Team's communication was nothing short of exceptional, answering any queries or providing information, super fast.I required additional skin pads and they were organized with the press of a button and were received in a little over 24 hours.The professional service and very prompt and helpful support, made the experience very easy and very straightforward.
Following a TIA, I came home from hospital wearing HeartBug. Was great to know I was being monitored, follow up phone call, text messages. The team at HeartBug are Marvellous! Thank you so much. You have reduced my stress levels a hundred fold!♥️
This amazing device may have saved my life. Need I say more? Thank you to the very kind team at HeartBug. Just a shame not enough people know about this magic technology.
Care and concern received by adorable. Thank you so much.Stay Blessed Always 🙏⚘🙏
Happy with device & service. Amazing what it can do.. communication with service people was easy via text.
I went swimming most days and stickers became unstuck.I am a bit concerned about the analysis working out when I was exercising and distinguishing between that data and the possible times that it in AF? Do you easily recognise heart patterns during exercise?And lastly, I recorded times when I felt off but only realised late in the month that I could add a comment throat I felt nausea. Each time I recorded faint I actually meant nauseous.I also hit the record button by mistake twice… oops..Good support from the text messages tho’Cheers
What I linked was that it was relatively unobtrusive that I could shower with it and I’d swimming it was easy to remove and reinstall
Very professional and helpful. It’s a great invention and information given made the experience easy. I felt reassured especially when an issue occurred while sleeping. One I would not have know about. Now I can find the correct treatment needed. Thank you.
I found the Heartbug staff to be extremely proficient. They not only notified me when things were wrong they bent over backwards to help me remedy the situation - from faulty stickers to a dead battery in the bug. Nothing was too much trouble even the friendly reminders to do a daily test run. Thanks for all your help. Kerry
The Heartbug ladies on the phone have been outstanding with helping me. I'm away quite a bit , and especially Liz was very helpful.
Lara was lovely to have looking after me as I am a very nervous person when it comes to technology. She was very patient and explained any thing I had to change with my lady bug so I could understand.. Thankyou LaraHeather
My 82,yrs old husband had it for 26, days make me worried b'cuz my husband always forget to bring the mobile near him🥰 but I'm scared if not working but when i let the Heart Bug txt.explain it to me so i feel relief Thank you so much Lana🙏😘 and The rest of the Heart Bug Team. ❤️ God bless...
An easy to wear bug and very comfortable. The bug itself needs to point upward, however any slight downwards pressure moves the bug out of its comfort zone. So it requires regular attention. An easy fix would if possible be to redesign the bug with the two clip on going vertically not horizontally. Any downward pressure would then not effect the buds eyes from pointing upwards.
I have recently used the heart bug to monitor a suspected atrial fibrillation. The device was non intrusive to daily activities a real hit with the grandkids. What a great invention thank you ❤️ 🐞
My Heart Bug became an instant hit with my 12 grandchildren who even now still ask to see it every time they visit. Whilst this is cute it belies the critically important role the Heart Bug plays in my stroke recovery. Thank you to the Heart Bug team for a great experience.
So impressed with the HeartBug and the support that is there through the process end to end. The app is easy to use and the device is so small (and really cute design, so it feels friendly not medical) that you don’t even notice you have it on. I’ve used it twice now over two years and never had any issues with connections - the monitoring support is active, personable, helpful and prompt. What is a concerning time of monitoring your heart, is actually an enjoyable experience. World class tech, a great user experience and support all the way through!
The team at Heartbug are fabulous. Any queries I had were answered straight away, more stickers were sent immediately and all correspondence with them was kind, efficient and helpful. Great team of people 👍🏻👏🏻
Hi HeartBug teamYou are all so kind and helpful and you make us feel secured and cared for 💕I really appreciate all your help especially Lana 😊💕🙏🏻She has been wonderful and kind to me.God bless you all 😇Kind regardsMrs Geetha Mani
What a wonderful monitoring/recording invention. Great, easy to use phone app that you use in conjunction with the unit. The Care Team were excellent and monitored my unit from conception point. I had only worn the 'Bug' for 4 days when a Coronary doctor phoned me and told me to head to ER for further arrhythmias investigation. What a service!!The care team were wonderful and it is more than obvious that they really do care for their patients. I cannot thank them enough for not only their professionalism but their genuine concern and caring. To all the staff involved within the Care Team, I cannot emphasise how grateful I am. Thank you ever so much and I wish you all well.
I wore my HeartBug for almost one month and found it easy to wear.I quickly got used to reattaching it when it was disconnected or when I had to change the stick on clips. When I had a problem I rang the company and got straight through to a helpful person who quickly sorted out the problem. If I disconnected the bug unknowingly I was immediately texted to let me know. Even though I didn’t understand the reading I found them interesting
The Heart Bug was easy to use and i was able to shower with it on. The staff are very helpful and i was happy with the service. Thank you so much. I ordered more stickers and they arrived in a few days. I am so grateful to the staff for their help.
Team were very helpful and professional. The bug was very cute specially its eyes keeps looking at me 😂.
They are reliable, helps and assists their patients well, and closely monitor them as well. Very easy to use and didnt come accross any issues at all.
The instructions for the HeartBug device were so easy to follow, and i had no problems with wearing it. The support from the staff was terrific. Wearing the device after a stroke, put me at ease knowing i was being monitored. Thank you!
The team monitoring the device were very prompt, send through text msgs and reply quickly. Amazing.
The Heart bug team were very careing, the service when I was having problems with my little bug, which my small granddaughter called bella the beatle, was exceptional😊😊
Really easy to use and non invasive. Great support from the heartbug team.
The app works perfectly - you can see your heart rate at any time. You can do a recording, and you can note what the symptoms are. It was fantastic. I could have done with 2 extra stickers as they get itchy after being on for a few days, but there wasn’t enough time for them to post them out to me so I had to make do towards the end. The team are available to text if you need anything. 10 out of 10 experience - it was great. I’m very grateful that I was able to borrow the HeartBug and use it to get my heart recorded over a month. Thank you to the HeartBug team!
The heartbug is an invaluable device to assist and the people in support are absolutely wonderful, patient and very fast in resolving any issues, if which there were only minor ones. Thank you
Very easy to wear, non invasive device. Provides opportunities to capture irregularities as they arise. Support team is awesome, quick to respond, attentive to details, easy communication.Thank you
The only problem for me was the number of times the app did not show at least a regular rhythm it included extreme highs and many plateau lines.
The staff at Heartbug are very friendly and helpful. Any problems I had were soon resolved and responses were immediate.I would strongly recommend using Heartbug.
Thank you for your constant support and quick txt time when a question is put forth
I found the heart bug very easy to wear. I did need a few more sticky connections than I had but other than that it was very easy. I needed to contact the HeartBug team and found them very helpful and friendly. I would highly recommend this device and the staff.
The heart bug team were great and kept in constant contact during the month I had it on! The process was easy and the bug was unobtrusive! I had a bit of skin irritation but was sent some hypoallergenic ECG dots which helped heaps! Thanks 🙏
I had to wear the heartbug monitor for 2 weeks. I did have a bit of trouble with the adhesive, as I am generally a bit allergic to the stickers used in ECG's. But apart from that the heartbug was reasonably unobtrusive. The Heartbug staff were very responsive, friendly and helpful whenever I contacted them.
Yes it was hard but also necessary.My skin was getting sensitive along the way.Then you had to remember to have your phone with you all the time. I had quite a few seniors moments of forgetting initially but picked up on that quickly.I would suggest that the bug should be able to send you a signal of some sort when you start to get too far from your phone.At the end of the day, thankyou for your incredible technology.
Very warm and helpful approach to not only installing but assisting on the journey, excellent bunch of people to deal with
I am very happy with Hearbug overall. Despite some occasional issues, it went well. The only thing I would change is the recording process. When I am experiencing a feeling in my heart and want to record it, I would prefer to first make the recording and then, at the end, include my comments on what I was feeling, rather than the other way around
The HeartBug team were absolutely fabulous. Warm and friendly, helpful and approachable. I can't thank them enough for their care. I recommend them 100 percent. I would like to add that the HeartBug itself was amazing, small, comfortable and easy to use, what a blessing for all patients and doctors needing results over many days.
My Dr wanted me to wear a "Bug" for 28 days to monitor my 'episodes'. Overnight the Bug clip came off twice, the first one the snap on clip came apart & I clicked it back on when I awoke. The second time the whole sticky patch came off on the second last night - I re-attached both new stickers & reconnected both ends but could not reconnect with the Bug - after several attempts during the day - with no success - I removed the Bug & stickers before bed.The Bug was returned by post the next morning, & subsequent texts to & from the health care team at Bug HQ confirmed that the internal battery most likely went flat.Only negative was the slight itch from the small rash under the stickers (relocated onto a different spot each change)All up a pleasant experience & I await the report from my Dr.
The Heart Bug team have been great and the device is easy to fit and comfortable to wear.
Very helpful and always patient and prompt in explaining the operation of the bug
Thank you very happy with information provided although no results yet, staff at heartbug were patient and helpful
Very easy to use the HeartBug.Excellent communication from the support team.The app that you use on the phone which I used Android worked perfectly.
Lovely staff and extremely helpful. Fantastic app also that makes the whole process very simple. Special thanks to Lana for all her help!
I used the heartbug for 28 days and it was the easiest and most convenient 24 hour heart monitor I have ever used. Staff were quick to respond to enquiries and send out extra patches. I highly recommend this product and company for quality, ease of use and customer service. Thanks heartbug.
My experience was smooth and trouble free,except for the battery needing replacement.this was carried out with the minimum of inconvenience .Any enquiry was handled with clarity and with a caring response
The heart bug monitor is such an easy device to wear, I'm very impressed with it. The team are so helpful too.
I had to wear the HeartBug for seven days. It was so much better than the holter monitor. It just sticks on and you can shower with it on. Having the phone app was excellent you could check that it was working.The Care Team were there to answer my questions. They notified me when my bug was unattached. They were there from the start till the end. Then they let me know they received the bug and also let me know that the report has been sent to the DrThe care team really care about their patients. I can't thank them enough for being so professional and caring.I would recommend the Heart Bug Team to anyone having to have their heart monitored.Thank you Care Team and keep up the fantastic work you do for your patientsKind RegardsTherese
Great communication & support from the team & a simple device to apply & wear. The device is not identified when clothed. Some skin reaction on tab sites but removing the old tab, gently wash with a very mild ph neutral skin lotion & reapply a new tab along side solved this issue. It's pertinent to review your app daily & run the "just testing" daily device review. A great service for home monitoring!
Initially I had problems with the pads itching and so sprayed my skin with Dermaid as recommended. Unfortunately the electrode pads then didn’t stick well enough and kept falling off.The check information to see whether the bug was working properly was very useful.
Thank-you to the Hearbug Team. My debillitating and potentially fatal heart condition was diagnosed as Atrial Fibrillation. Your wonderful organisation phoned my Cardiologist and sent through a reading immediately after a significant heart episode. I now have a much better quality of life, due to starting Afib medication the day after. Thank-you for potentially saving my life.
The heartbug is so light and effective, that I forgot sometimes that it was there. Their customer service team is also nice, friendly and clear in explaining whats happening. Its much more effective, obviously, than a one day ECG monitor to identify heart issues. and the one day-ECG Monitor is tolerable but cumbersome with too much wiring, but a 28-day Heartbug has got just a single wiring, light, comfortable, and a miracle of Tech by itself. Overall I recommend the heartbug for anyone with actual or suspected heart issues, to pinpoint exactly the type of issues the patient got.
Heart Bug was so easy to wear and I forgot I had it attached most of the time. So grateful to get month long record of heart so a correct diagnosis can be made. Great communication from the Heart Bug Team Thankyou
Great service, easy to fit and wear, easy app to help monitor properly fitted device. Additional stickers were sent when you need. Itchy skin can be helped by using the recommended creams and spray if needed. A fast report to the specialist at the end of the monitoring. Very thorough service, recommended.
Seemless and easy experience. The little bug did its job very well. Thank you for your help and support
The staff were just wonderful, helped me at every obstacle, the only thing the tap really hurt my skin I think you need to change the pads everyday otherwise everything worked like clockwork. Thank you to the wonderful staff
It may be a strange thing to say, but this has been a pleasant experience. The HeartBug team have been extremely prompt and helpful and deserve high praise for their excellent service. Well done Guys!
Thanks Heart Bug team. Answered my plea for more stickers promptly. Appreciate your support
The customer service is amazing and the staff so helpful and supportive
Many thanks to the HeartBug team. Your kindness helping me with some questions I had was outstanding.Thank you all.
A very big Thank You to the Heart bug team, you guys do a fantastic job, found you friendly, piolet and always ready to help, certainly makes it a lot less stressful and Liz thanks for all your patience and caring help, this is the 2nd time heartbug has come to my aid, thank you all 😄👍regards les botha
The girls in the heart bug team were very efficient and easy to talk to.A couple of minor problems we had were fixed quickly and efficiently.They are great to deal with
Lana and the HeartBug team were very helpful and responded promptly to questions via text. The only suggestion for improvement would be to supply more dots, as they did cause skin irritation and I needed to change them more frequently than suggested.
Always very kind and caring and super helpful if I had any trouble with my Heart Bug
HeartBug team is the best in the biz! Not that I have any experience with cardiology monitoring tech outside of my HeartBug, but I can still say it with confidence. Chuck em a text or give them a call and they’re all over it. Special shout out to Liz, too, who really helped me out of an administrative jam.Bug girl for life!! x
Heart bug has been fantastic during my time using it with great communication and support.would definitely recommend there service
I have worn the heartbug for 28 days and during this time have been provided with excellent support from Lily and the heartbug monitoring team. They were patient, kind and helpful; answering all of my questions quickly. Thanks, Heartbug Team!
Heartbug helped capture my irregular heartbeat and picked up that my heart was not beating correctly and it once stage my heart stopped for six seconds while I slept. I am now fitted with the pacemaker that will help my heart beat regularlyThis device is easy to wear ,discrete, you can wear it while you shower, why you sleep and go about your day I found it to be a good product.VL
Excellent after care service, always prompt to let me know if something was wrong or I needed to send something through
Amazing team went above and beyond and made sure things were going smoothly stayed in contact throughout the whole process couldn't fault a single thing they were fantastic to deal with
Highly professional service by very caring staff. At no time did Patricia feel she wasn’t being looked after at the highest level .
The team at Heart Bug were especially helpful and responsive, making a great effort to get my results to the consultant prior to my appointment. Their communication couldn’t have been better.
Found wearing the bug suitable for the duration that l was required to wear itI had slight irritation from patches but was easily rectified withadvice from call centre
The heart bug teams are brilliant. They were so helpful and promptly responded. Very supportive teams!
The HeartBug team was so helpful and accommodating. I didn't have any problems, but if I needed to check anything, they very promptly replied. The HeartBug itself was easy to use, and putting new stickers on was no problem at all. I initially had a few problems with the stickers making my skin itchy, but the team told me to buy a spray to put on the area, and it helped immensely. Thank you.
I cannot thank the wonderful team at HeartBug enough. Their service was wonderful and I was able to contact them at any time when I was wearing the monitor and they would reply so quickly. The monitor itself was incredibly easy to use & not at all uncomfortable. Thanks to the wonderful team at HeartBug my cardiologist was able to pinpoint exactly what my heart problem was and I no longer look like the crazy lady that was imagining things. This incredible little gadget & the amazing team behind it may well have saved my life.
I'm writing this on behalf of my wife Clayre who is recovering well thanks to the Heart Bug..her condition was intermittent and didn't show up on routine examinations..however, within days of wearing the Heart Bug her Cardiologist was notified that a problem had shown up and within a further few days a Pacemaker was in place.She now has returned to normal activities thanks to the Heart Bug!.
The HeartBug Team are truly wonderful and can't thank them all enough for the service and care they provide...a very big thank you to all❤️
Heartbug is such a convenient design for patients to use. Technical support has been excellent.
I wore the heart bug monitor for a week. It was super easy to apply. Definitely change the stickers daily as you will get irritated skin after a few days. The app was fantastic if I ever got palpitations I just interacted with the App, the staff called me when I initially set it up & when I took it off I recommend the Heartbug to anyone that needs to have the heart monitored through their Cardiologist.
I’ve just spent 28 days being monitored by the heart bug, thank you so much for your care and attention shown during my monitoring you guys go over and above. I have only love and respect for all the work you do.Many thanks,
Second to none! excellent staff! They will answer any concern you may have in a timely manner! I felt safe wearing it, knowing they are keeping an eye on my heart.
The HeartBug team are a warm and caring bunch of individuals that made sure the process was seamless. The whole experience was very user friendly and simple. What a great concept which gave me incredible peace of mind. Thankyou.
The Heart Bug team are a very caring, professional group. Their communication and support throughout the experience was exceptional and this made what would otherwise be a tedious task a pleasant one
I had a very good experienceStaff were very helpful and in constant contact to make sure everything was going wellThank you Heartbug team
54yr old Male,6 week journey after having 2 strokes to the Cerebellum (balance part of your brain)Week 3 received a HeartBug (named mine VDub) from the HB team.Everything was explained in a very professional manner & put into layman’s terms as I had difficulty storing information after my stroke so very grateful time was taken & only left when they knew I understood everything.Very well designed (even though it occasionally can become disconnected from the pads in your sleep) spare sticky pads are provided. Personally suffering anxiety all my life the HeartBug gave me subconscious peace of mind knowing I was being kind of monitored/looked after when no-one was around. Very clear & precise communication too via the app & text messaging service.Thanks again HB Team.Regards,James.
Being told that you need to wear a Heart Bug for an extended time is scary enough, even though you know it is the best way to assess how your heart is working. Finding that wearing one properly was not always so simple, was disconcerting.I contacted the Heart Bug team and sent pics, to find the best way of wearing the sticky connectors, that had been falling off too easily. The team was so patient and helpful and they taught me how best to get the Bug to work. They willingly worked through the issue with me until we found a solution - and they were caring and friendly - not annoyed at my questions. I truly felt supported. Thanks Heart Bug team! ❤️
I have been extremely pleased with the staff at Heart Bug. They have at all times been very responsive.
I have found the Heartbug team are caring and offer the best care to help there patients get there best prognosis to assist there Doctor for there ongoing treatment. I ❤️ them.
Thank you to the team of HeartBug . I cannot thank you enough for your wonderful caring staff, so very very professional and so very helpful.They answered all my questions and sent out new stickers when I needed them.I am very grateful for your wonderful service . The HeartBug was an awesome device so easy to wear and extremely efficient. Thank you kindly Carole Holmes.
The bug itself was a struggle. Left lacerations on my skin and now scared . The people were extremely helpful. Very nice 5 stars to them .
The HeartBug was easy to wear. Good communication with HeartBug staff when needed. I would fully recommend this 28 day programme. Thank you.
I believe when you receive professional advice and support you should recognise the organisation or person's involved. It is very comforting when you feel you are being looked after. To often you are only a number but with the advice I have received from HeartBug I am very grateful for their assistance and advice I have received. 10 out of the 10 from me. Regards Greg Elliott.
I totally recommend the Heart Bug for everyone that has a heart condition because it gives him a peace of mind and it’s on them monitoring 24 seven for 28 days. It’s absolutely a terrific technology. Thank you Heart Bug for everything that you have done to try and find out what has happened to my heart And it will be grateful my heart specialist find out what is the best treatment in the future thank you So very much really appreciate everything and what you have done. Cheers Narelle Roughley
Very easy to use comfortable I had a few allergic reactions to the stickers but then you would expect to those types of things tend to irritate the skin easy enough just to take the stickers off and clean the area and put a new sticker in a slightly different place no big deal no trouble keeping is on during sleep customer service was friendly fast and efficient million times better then the Holter heart monitor no stress during the whole month of using the heart bug and it was cute LoL 🤣
I can’t thank the HeartBug team enough for months long support and patience making sure it was working properly to get the most accurate data needed. Greatly appreciated all the messages and contact that kept me connected accurately. Awesome team doing an amazing job
Fitting of the Heart Bug monitor was quick and easy. Everything was explained to me - how it works what to do if there's a problem. Non-invasive so no problems wearing it. Communication with the Heart Bug Team was great👍
The service level during a four week monitoring period was exceptionally highAnd pleasant !
I wore a Heartbug for one month and the time actually went by really quickly! I didn’t have to make too many changes to my life, it was easy to use the app and the Heartbug team sent friendly texts whenever they needed to get in touch with me.My skin got a little bit irritated, but I was able to move the sticker to a slightly different area so it wasn’t as bad.Overall I had a really good experience and think it’s a fantastic way to do 24/7 monitoring.
Service was outstanding, helpful staff and exceptional response to my enquiries! 5 stars.
HeartBug was very easy to wear & did not get in the way at all. The support is very good with the HeartBug team replying to questions extremely quickly & also letting you know if the connections were not getting through. Highly recommend!!!!
I was impressed by HeartBug's level of care. I wore one for a couple of weeks recently. Any time there was an issue (such as forgetting to put it back on after swimming) they were onto me very quickly with a reminder or asking me for test recordings.
I cannot speak highly enough of HeartBug!! The concept is amazing and everything is so clearly explained. It is a huge improvement on the halter monitor! Very easy to manage, the ability to shower with it on... I hardly knew that I was wearing it. Plus the staff are wonderful - so supportive and always ready to help and responding so promptly to questions. A "heartfelt" thank you to HeartBug and to the dedicated staff!!The phone app is also excellent. Very reassuring to know that you can test to make sure that everything is connected after replacing the stickers. Plus immediate access from the app to text HeartBug with any queries.1 would 100% recommend this company and the technology for the diagnostic reasons it is required for.Many many thanks,Helen
Heart Bug is such an amazing service! After using a traditional heart halter monitor just before this (with so many wires, having to keep a written diary of events, not allowed to shower), this technology is an amazing leap forward! So easy to use with a fabulous support team, clear troubleshooting guides, able to shower with, barely noticeable on a daily basis and not interrupting to sleep. The app is very easy to use (love seeing the live ECG when testing everything is working fine!) and so easy to track events as they occur by just recording them in the app. Bonus that the bug is cute too. Congrats to the team on an amazing device that makes a health investigation of the heart so much easier and stress-free.
I found the entire experience with HeartBug was brilliant. Their communication with me when something didn’t work perfectly was really good. The follow up communication was even better and very helpful. The original stickers were a bit itchy, however when I changed them I found the itchiness faded. The equipment that you wear is not intrusive and I hardly noticed it after the initial itching. There is lots of helpful information in the app and I like the idea that you can check the bug is working and all the information is being uploaded. As I said, a very good experience and thank you HeartBug for your support with the phone.
The team at HeartBug were excellent. I had a question on a Saturday and a team member replied at once, even though the office was officially closed. When I needed the sensitive stickers, they arrived the next day. When I posted the equipment back to them, I was told when it arrived. The service was outstanding and I am most appreciative. Congratulations on your work ethic, and thank you
Why HeartBug?
All the best cardiologists in Australia use HeartBug because it provides 28 days of monitoring instead of the old-fashioned 1 day of Holter monitoring – so it’s 28x better! It’s brilliant for finding the arrhythmias which aren’t happening every day (those ones you want to record to prove to your cardiologist that they are happening) and it’s also the best monitor for finding Atrial Fibrillation (the most common and dangerous arrhythmia which can cause strokes.)
Here’s a quick comparison of HeartBug to other personal heart monitors:
1. Holter (1 day) has a diagnostic yield of around 7-10%. That means 90% of the time there’s no finding. Here’s the problem – if it shows nothing abnormal, it doesn’t mean you’re OK, just that your arrhythmia didn’t happen on that day. That’s why it’s not suitable for finding dangerous arrhythmias like Atrial Fibrillation. And while wearing a Holter for 3 or 7 days is better, it’s a far cry from 28 days.
2. Implantable Loop Recorders are great since they can monitor for a few years. But they need to be implanted in your chest which is a minor surgical procedure. A lot of the time they find your problem in the first month and then have to be removed, so why not try a HeartBug first?
3. Apple watch, Fitbit and Alivecor are not medical level monitors – they are consumer level (sure, you can make a recording, but it’s outside the medical system – the recordings are not ordered or reviewed by your cardiologist.) They do not monitor continuously (you have to touch them with both hands) so they miss most arrhythmias, and they record through your fingertips (not a proper ECG electrode on your chest). Worse, most smartwatches and Fitbits are not even recording the genuine electrical ECG signal, rather they just measure your heart rate using a bright green or red light called PPG (photoplethysmograph) which is notoriously inaccurate at higher heart rates.
Thousands of patients all around Australia are wearing HeartBugs right now. Every day we are saving lives and preventing strokes by finding dangerous heart problems and alerting cardiologists so patients can be treated immediately. Every day, patients are rushed in to hospital for lifesaving procedures after the HeartBug has found their arrhythmia.
Here are some amazing recordings which HeartBug has picked up:
Where to Find HeartBugs
HeartBug is a specialist monitoring service, so it is only available from cardiologists and hospitals. You will need to see your cardiologist first, and they will decide if HeartBug is clinically required.
My Cardiologist Doesn't Have HeartBugs
We spent 8 years travelling around Australia finding cardiologists and offering HeartBugs for free (that's right - we provide the world's best monitoring service free of charge! Medicare covers it when clinically indicated.) Around 750 of the 1,000 cardiologists in Australia welcomed us warmly and now offer HeartBugs. However, some did not.
If your cardiologist does not have HeartBugs, ask them these questions:
1. How effective will Holter be in picking up my symptoms and arrhythmia?
2. How much money are you making from the Holter monitor?
3. How confident are you to diagnose me with only 1 day of data?
4. Are you keeping up with the latest technologies? Or are you still happy using a monitor developed in 1949?
If you're not happy with the answers then find a better cardiologist. It's your life, choose your doctor carefully.
