FRIENDLY PERSONAL ECG MONITOR
Message from Michael – our Founder
HeartBug was created for you – the patients.
Our mission is to provide you with the best cardiac monitoring on the planet in the most friendly and caring way possible.
So we invented a tiny personal ECG monitor which you can wear for up to 4 weeks (28 days) and assembled a team of cardiologists to analyse the results (not just normal cardiologists, but specialist electrophysiologist cardiologists.)
We think we’re doing great, but you don’t have to believe me – check out the latest reviews below.
My HeartBug team were so helpful supplying extra patches and checking in on me. I was made to feel important and very well cared for.
This was an easy process. Had no troubles. I would recommend this product. When they tell you that you have to wear for 28 days and you are thinking OMG...it goes so quick and you don't even know it's there. I did use the sensitive stickers but my skin is sooo sensitive to alot of things
I recently had to wear a 24-hour heart monitor for 28 days. It was provided by Heartbug in Sydney. I appreciate their care and attention given during this time. Highly recommend.
Great concept and Good people - however not executed well. I've used this service for numerous patients - patients have difficulty with using the bug. However, the bigger problem is getting the results. I've had times where patients' names were spelt incorrectly by heartbug and thus informed we don't have this patient on their system. Also - when a large public interstate regional hospital uses this service - there is no easy way to access results as patients see different doctors in clinics. If we could have a login for all patients within a catchment area would save unnecessary and frustrating calls (including being on hold) to your service. The heart bug idea and product is awesome - the administration and execution is not.
Very quick response to any enquiries made, very helpful and caring staff,making the experience smooth and stress less.
The friendliest and most helpful medical products company I've ever dealt with. Any issue I've had has been sorted quickly and efficiently and with warmth and humour that seems rarely on display these days
100 percent for the heart bug people nothing but the best in service and care for my hubby
Prompt response to both questions and supply of additional resourcesThank youBarbara
Customer service from the HeartBug team was outstanding. I could not have asked for better. Thanks to all the team for such wonderful service.
A couple times that I have needed assistance with my Heart Bug I was helped quickly and welcomed by the staff.I felt very welcomed and thankful for the responses I got.The speed that the extra patches were sent out was fantastic.I appreciate all the staff that helped me.Regards,Richard Gear
The heart bug was a lot more comfortable than the halter monitors. Great support regarding allergies to adhesives and prompt postage for electrodes for sensitive skin not provided from the cardiac clinic. Great advice on OTC spray to be used with new electrodes to prevent further allergic reaction. Great communication from the heart bug team. App very easy to use.
Amazing service so kind an attentive 10/10 would recommend the whole team deserves a raise 🤍
Fantastic team and even better support. Every step of the way they answered all texts in a timely manner and even contacted me when my heart bug was not sending data.
What a great device. Fantastic for country people and a great period of time for monitoring. Thankyou
The Team at Heart Bug were very patient and extremely helpful in responding to my questions regarding my heart monitor. Great support.
Such an efficient and more importantly caring group of people. A very reassuring experience. Thankyou Heartbug crew
The upp is very easy to use. The team has been helping me with some issues I've been experiencing. They were helping me with more information when I needed.Excellent customer service representative!Highly recommended!
Cannot recommend the HeartBug 🐞 team enough. Every interaction I had with them made me feel reassured, nothing was ever too much of a problem for them 10/10
The people at HeartBug tick all the boxes when discussing customer relations and customer service.You and your leaders are to be congratulated on developing and maintaining your attitude to your customers I have been privileged to experience. Ot may achieve tis level.Thank you.John R. Magrath AM
Amazing Support from the HeartBug Team. Very helpful, insightful. Always there to assist.
In December I wore a heart bug for the first time for four weeks.It was ordered by my heart doctor.It is a device that is stuck to the skin and measures the heart rate.The patient care team supported me.I was able to ask questions and count on help at any time.This team helps to make the technical process as pleasant as possible through their professional knowledge and warm friendliness.I am very grateful to the team and say thank you.Best wishes,Olaf
Amazing professional and caring service. Super quick response to queries and great notifications throughout process to keep you informed. Best customer service thank you!
Amazing service. A lovely lady saw my message on the weekend that my battery had died and contacted me to send a new heartbug straight away and adjusted my days to add the days missed. Also sent me hypoallergenic patches as the ones provided were driving me to distraction. The new patches were excellent. ❤️
Everyone here was very nice and helpful, I appreciate everything they did for me.
What an amazing service this is !!! The technology is amazing and communication with the team was not a “ chat bot” but real people, any question I had was answered within an hour or so . They are very caring team knowing that it is a stressful time when a person has a monitor for their heart is concerning. I felt very supported by the HeartBug team .🤗🙏🏼
The app is incredibly easy to use. The team at heartbug were available even over the Christmas period. I had a few questions and every time I messaged they would respond promptly. They were extremely helpful over the phone with set up. Communication re reports being sent through to specialist was incredibly prompt. Highly recommend.
Heart bug was a great experience once I mastered placement and attachment of the contacts.Thanks to all involved in this innovation!!
Very lovely staff. They go above and beyond if you need to ask any questions or have any fears and keep you informed or alert you if your heart bug isn't working.
Very helpful when heartbug batteries started to go flat. Lucky only had 2 days to go.
The staff were extremely helpful and instructive when my heartbug stopped recording. I was anxious and they were supportive and caring.
This is a very efficient service! Any queries are responded to quickly and in a friendly manner. It has been a pleasure dealing with their staff.
What a fantastic team they all go well out of there way to help thank you
I wore the HeartBug for almost 4 weeks with almost no skin irritation or discomfort. Received wonderful support from the HeartBug team when required.
Outstanding Support from the Heart Bug Team. It was such a piece of mind during my Dads recovery. Always friendly and helpful support staff. Thank you
Excellent service. Responded quickly when I needed more stickers and communicated with my cardiologist very promptly. They kept in touch by text and overall it could not have been handled better. 10/10
I found the whole experience with the Heart Bug to be excellent. It was very comfortable to wear, the stickers were easy to replace and the feed back from the team was prompt and reassuring.Highly recommended.
Throughout the period I was wearing the HeartBug, the support was super responsive and helpful. Each question I asked, mostly via text was answered with the information I needed and in a very human manner of communication. While it is not fun to be sporting medical devices, especially when you consider the need to do so, it was a very user friendly experience.
The service was great and prompt ,with reconnecting. Am i sad it's gone?nope,helpful I hope so.again thank you 😊
The support and people are great, the HeartBug app is hit or miss and has a lot of potential. In my experience it would often disconnect in the background which meant I wasn't able to "make a recording" when pressing the button in the app, by the time I'd closed the app, forced stop, reopened and tested everything was working, it had been too long to capture the event.The app itself could also include a 'custom' event recording button where you're able to include what activity you were doing at the time of the event. The stickers also caused a lot of irritation for my skin, so much so, that my skin was blistering under the stickers.
Following a stroke in May I had a heart scan and a 24hr Halter monitor to see if there were any irregularities in my heart rhythm.This was later followed up by 28 days with a HeartBug monitor. Right from day one the team was very caring to ensure my experience was positive, giving suggestions for countering any skin irritation and then sending low irritant patches to ensure my comfort. The team got back to any of my queries even on weekends. When I had difficulty reconnecting the device the team quickly diagnosed a flat battery and a replacement unit was dispatched within four working days. All communications were friendly, courteous, and professional, assuring me that all was under control. If anyone needs a HeartBug monitor session I can assure you will have a very positive experience.Take care,
Thankyou Di and the HeartBug team!! You guys have been extremely helpful and very quick to respond to any queries regarding the HeartBug!
Excellent service! Everyone was so friendly and easy to contact. Heart Bug appears a great team being humorous, fun and practical. It is designed from the user’s perspective which makes it easier to use.
The Patient Care team were incredible. It was so reassuring to know they were just a phone call or text away and they went out of their way to provide a friendly supportive service. They made the whole HeartBug experience such a positive one.
I worked in health care industry for over 48 year but I still don't know everything about testing available. If I needed help with the heart bug I could contact their office and get prompt response and explanation.
Very helpful and responsive team dealing with any questions. Proactive in letting me know if they were missing data and diagnosing why. Thank you
Very accommodating. Patient with me as I'm not tech savvy. A pleasure to deal with
Very cool technology and was so easy to use, the HeartBug team were so quick to respond, especially this close to Xmas.
They were very helpful and contacted me straight away when I had a problem.
Overall I was pretty happy with it, I only had problems at the end , with it running out of battery. The team were helpful and responded well when I was having a problem. It's a great and easy way to get heart monitor and ecg stuff good job to the team
I had an allergic reaction to the normal stickers, I texted Bug and they sent me non allergic stickers.Thank you, I am still reacting to the first lot after 4.3 weeks. Again Bug 🐞 people, THANK YOU 🤩
The "bug" was easy to wear, I was allergic to the stickers provided and the team immediately replaced with non allergenic stickies. They were comfortable to wear and recommend to anyone with skin allergies.For the most part the team was brilliant, there was couple of issues sorted out immediately. GREAT RESULTS !!!
My experience with the Heart Bug device has been great. The HB team were always happy to answer questions and provide support to me where needed. I found the device really easy to wear and got to the point I forgot I was wearing it. Far more comfortable than a 7 day event monitor. The app was really easy to use as well.
The Heartbug app is really easy to use and the Heartbug team always responded quickly to help with any problems and are very kind ♥️🐞
The care team was amazing. Calming, helpful and very caring. Thank you for helping me so quickly ♡
The staff are fantasticVery very very helpfulThe only problem i had was the adhesive things were not very adhesive !
I had a few questions throughout the process, the team were responsive and very helpful.
I had the HeartBug device connected so that my heart activity can be monitored.Throughout my monitoring period, I had the pleasure of interacting with the HeartBug Team via text messages. Their responses were prompt, professional, and they addressed all my questions efficiently.The HeartBug Team even sent timely alerts to inform me when my monitor wasn’t functioning correctly and provided clear instructions on how to resolve the issue.I want to express my heartfelt gratitude to the HeartBug Team for being an integral part of my journey toward better health.A special and BIG thank you to my recommending cardiologist, Dr. Mark Cooper, for his exceptional care and unwavering commitment.
This amazing little device is fantastic...Heartbug company go beyond expectations...I ordered more stickers & they were delivered the next day, txt msg are sent when returned device is received...which is a peace of mind moment...😄
Great service, good communication and support when I needed extra stickers. Helpful advice provided and stickers delivered within a couple of days. Thanks HeartBug Team!
Excellent system for long term monitoring.I hardly noticed I was wearing it.The back up was super fast too
I had my Heart Bug on for a month.He was very cute and so very easy to wear.I’m involved in health and this heart monitoring system is excellent.Using the bug and the app was so simpleThank you KC
I have nothing but praise to the band of people working for "Heart Bug", thankyou for your patience and care. Now we just wait for the results!
Thank you heart bug team for making life easier by helping me and my doctor with my health, very easy to wear also every time I need help your team always get back to me asap…I really appreciate 🙏🏽🙏🏽🙏🏽
Had to wear HeartBug for month recently as recommended by my Cardiologist - got itchy at times but all in all was OK apart from few teething problems which I eventually sorted out. Staff were very friendly & always on hand to answer any questions or concerns I had. Ihad.very
The team at heartbug wollongong has been nothing but helpful, from the moment the ❤️🐞 was put on, they have followed up & checked on me, to make sure that it was going good, all the girls have been great, from Di, Lili, Lana & Julie, I gave to say thank you to all of them, for their understanding, when I wasn’t sure if I was doing things right ? They were very helpful & got me through it, without it been stressful. Thank you ladies for all your support throughout my 28 day ❤️🐞 testing.Antonia Whyte.
The Service from the Heart Bug team provided excellent support. They responded quickly and were consistently helpful whenever I had concerns or questions. Couldn’t have asked for a better experience during a difficult time! Thank you❤️
I found the HeartBug system really easy to interact with. Excellent FAQ’s that cover everything which is rare. Easy to communicate with via text if required and the app was stable and responsive which is also rare these days..lol!
The HeartBug staff were all fantastic.When my readings weren’t going to plan, I received text messages until the problem was revolved.I had irritations from the stickers, and the team sent me hypoallergenic stickers the following day.Congratulations and sincere thanks to everyone at HeartBug.It was 5 star service all the way! 👍
The support provided by the Heart Bug team was awesome. They were so patient with my questions. Providing easy to follow solutions .
So grateful to the HeartBug team! It was easy wearing the HeartBug!!! Contact with the team and clear instructions about what I needed to do made it easy for me to manage! Communication from the team was always clear and respectful!! As an older citizen (!) the team “coached” me! I didn’t feel put down at all!!A pacemaker had always been on the “distant” horizon!! But wearing the HeartBug 24/7 alerted my cardiologist to the fact that it was no longer “distant” but “now”. Thank you for your team’s part in my journey to better health!
I just finished the event monitoring test with the HeartBug for 28 days . The device is great , simple to use and I have much better experience than wearing the holter monitor. Amazing new digitalized event heart monitoring technology. Easy to put on and easy to remove for appointments/ procedures/ activities and just pop it back on afterwards. The phone app is amazing and easy to use. The staff behind the heart bug monitoring was superb, they kept me notified when there were something not right with my heartbug, gave me clear instruction what to do to clear up the problem. The customer service team was a top notch, whenever difficulties / problems arose I was able to phone or text them and got the answer quickly. I was truly grateful for the caring team who express posted me a new heart bug 2 days before my event monitoring ended because my heart bug went flat. They will send me a text message when my final report has been seen to my cardiologist. Thank you so much for developing The HeartBug and all The HeartBug teams who has been supported me.
Very happy with the support from heart Bug teamGreat communication throughout my ordeal
Dear HeartBug team — I don’t know if I any fibrillation episodes, but I hope you were able to find it. You have all been immediately available and have shown great kindness to me with our encountersI am deeply grateful that there is a dedicated group of folk to guide me.Sincere thanks. I am chronically 82, but you have taken me back to my thirties. Hahaha 🦅 “On Wings of Eagles”🦅Senga from me and my friend
The team were very helpful when I needed assistance and always answered in a timely manner
The team at HeartBug were very helpful when I needed extra supplies and general help with questions I had. Big thanks to the team for all they do!
Heartbug is an excellent service. The device is very easy to use and such a great initiative. If there were any issues with the device, instructions are very easy to read and any communication required was prompt, efficient and helpful. All staff are extremely caring and courteous and I always felt in good hands.
Easy to contact, quick responses overall professional and pleasant experiencw
Nicest nurses I've ever had,great team work together very well, highly recommended them to all.Regards Barry Ryan
Heartbug machine very simple to connect and cute design.App easy to used.Heartbug staffs is 24/7 to help and answer any queries.Thank you Heartbug team.
I was in contact with Di from the customer service team and she was amazing! Whenever I had a question or concern it was answered within the hour, when I needed new stickers they were immediately sent over. Not one fault in the process, the team at heartbug made everything so easy.Really appreciate the support thank you!
The product itself was great, discrete and effective. I wanted to share how pleasantly suprised I was by the care and service of the team behind HeartBug. I really appreciate the kind approach and prompt replies to enquiries. Great work HeartBug team!
HeartBug is an excellent detection device. It is easy to use and does not restrict your lifestyle. The HeartBug Team were responsive and caring.
It was fine to wear the heart bug, not too obtrusive and minimal effort. My skin was rather irritated and raw under my chest connector in the fourth week but after I contacted the heart bug team they told me I could move it over a bit it soon improved.
Awesome idea and great service. So easy to wear and use. The team have been great and notified me, when there were any issues with the connection.Many thanks!
I was fitted with a "HeartBug" Event Monitor for a period of 28 days and the accompanying App was installed on my phone. Initially this time period seemed a bit daunting and I wasn't sure how things would go. However, the device was unobtrusive and allowed me to go about my everyday activities, including showering. The App was very informative, useful and easy to navigate. It had lots of information that I could access and included sections where I could see my heartbeat, call or text the HeartBug team or make a recording if I felt unwell or experienced an event. There was also a Troubleshooting button in case it was needed. The team at HeartBug were quick to respond to any questions and provided great support. I have found the experience to be very positive and I am looking forward to seeing what information it provides to my Cardiologist. My sincere thanks to the HeartBug team! (Russell Cosgriff)
Well I never actually went to this place because I didn’t know that it was a place however I have corresponded with the people from heart bug via text. They have been extremely punctual. They have been totally accessible and I hope that we can go through this procedure, many more times again that actually just a joke.
Had issues with the patches irritating my skin also the battery ran out on the 26th day. Received very good support via texts from the HeartBug team almost immediately on both counts.Thanks so much for the wonderful support.
Young ladies Lili, Lana & Di were at all times helpful & courteous regarding my needs
Great backup service Bug easy to use still able to shower and exercise with it on 👍
Though the Bug has its own idiosyncrasies the team at Heart Bug proved to be very efficient and considerate throughout the process. My ❤️ goes out to them with gratitude!
The staff behind the scenes of heartbug are brilliant. Superior customer service. Great device. May i recommend when you get home go into the app and reread how to set it up on your body and go through the menu items to get the most out of the heartbug. I am very grateful to the caring staff who express posted me a new heartbug when the battery died in mine and made sure my cardiologist got my results
Excellent care and prompt attention to issues. I found them pleasant and helpful when I had to contact them. The icing on the cake was the effort they took to get the results back to the Dr. before I saw her.
Fantastic and prompt support from the HeartBug team. I need to get stick ons that didn’t irritate my skin- they arrived within 24 hours.
Heartbug was easy to use, and the support staff were great, explaining everything, and quick to notice if anything wasn't working. Excellent.
Heartbug was very easy to use. I rarely had any sort if issue. I had a number of questions and the team were well informed and responded quickly. I wore it for four weeks , most of the time I did not know it was there.
The ECG device is not like by my phone and keeps disconnecting it self from my phone and the company is not very pleasant to deal with when asking for new stickers due to my work involves being around water heavily. Would never ever recommend using them
It was great but just had a little with the adhesive but it was great. Thanks
Hi there i had the heart bug on for 28 days and i did have a few hic cups caused by me lol and i rang the bug team and they were so helpful and understanding they talked me through what to do to fix it and it was up and running again in a few minutes .I also needed more stick on conections i rang the team and the dots were here the next day "great service " Thanks for being so nice !Jen
This is such a great heart monitor. So easy to use and can be work in the shower which makes life so much easier. Great communication and support from the team. Extra patches were sent out very quickly. The App is also very helpful and easy to use.
The day that I found out I had a stroke at 41 and told to wear the heartbug- I was well, heartbroken. But during my time wearing the heartbug, the Team were consistently helpful. Sending me alerts, advice and sending new stickers so quickly, they were caring, hard working and truly lovely. Thank you to the magical dedicated Team for everything xxx
The team were helpful and polite, and reached out when I wasn't connected properly. Thanks
What a poor excuse of a medical device, Worked 3 days them completely stopped working.I'm making a complaint about the device to the TGA, this should be banned. If you have one take it off and go give it back, it's cheap nasty and inaccurate.I smashed mine and will be sending it back like that so send a message ( It's completely useless junk)I'm so so angry 😡 I now have to drive 3000ks to Help with my heart. Honestly this company should be shut down immediately
From the simplicity of installing the Heartburg, to navigating the App the whole experience has been amazing.The support from the Heartbug Team is top shelf and I'm forever grateful to Heartbug.
The heartbug was very easy to wear. The instructions we very easy The follow. It was wonderful to be treated as a person. Can't recommend enough.
They were very prompt and very friendly and made my experience very easy. Thank You .
Easy to wear and easy to take off and on for swimming. Except when the patches began to irritate (the instructions warned of that happening), it was easy to forget that I was wearing it. When I could actually ‘feel’ differences with my heart, it was kind of comforting and not frightening to know “the team was on it”. Thanks HeartBug
Really easy to use app. The staff at heartbug are only a text or call away, and they are always happy to answer questions/provide support when needed! When i needed hypo-allergenic stickers for my heart bug they express posted some out to me as soon as I asked for them. I cannot fault the team at all!
Hi there Team HeartBug.Just making an appointment with you for an Echo & HeartBug was a big win!This is because, going what options I found from a Google search, I had thought that I would have to book into an Adelaide location closest to where my Neurologist's practice was, and hopefully get the timing right with both, so that I could get back to Stateliner in time to go home!!!Then I found out that it could all happen in my home town of Renmark, & not only that, but someone had cancelled their appointment there, so I was booked in very soon!That made the logistics of travelling to Adelaide for just one appointments now, much easier.When the assisting nurse at Renmark happened to tell me that she had been in the ambulance that took me to hospital on August 1st, and that I had become something of a case study, regarding exactly what had been the cause of my incident (which resulted in mild head injuries), was just icing on the cake, I suppose, as if the very professional and friendly Echo & HeartBug 'installation' experience was not good enough already, which it was!Wearing a HeartBug for two weeks was no problem or inconvenience at all. The app gets top marks, and I promise that I didn't really get addicted to watching my own heartbeat readings!!It was very interesting seeing how wildly up and down heart beats could go, until I realised that it was time to pull off the original chest sticker, apply a replacement & 'press stud' the happy little ladybird logger back on!! Back to normal heartbeat patterns immediately. Not that my own heartbeat had altered at all, during this time. I'm sure that "very concerning' reading will be sliced & diced out as statistical 'noise,' by the HeartBug analysts, or by the algorithm you might use!I will be interested how my 2 weeks of heartbeat data rates on a scale of 1 to 10, or however it is assessed.Ultimately, the best score would be to find out that my heartbeat performance played no part in what lead to my head injuries, hospitalisation & the follow on changes in my lifestyle.A thorough, medically sound and best practices level, process of elimination (or perhaps confirmation), of what caused these things to happen, is just what the doctor ordered!!!Thanks so much, HeartPics.James Simpfendorfer.
Using HeartBug was so much easier than wearing the bulky Halter monitor.I needed to contact the HeartBug team for assistance on a few occasions, they were extremely friendly and helpful.
The HeartBug team have been wonderful and very helpful. The bug (Bertie ) was very easy to wear and wasn’t a problem at all.
Heartbug ensure that the patient get the best treatment by monitoring and reporting any heart related concerns to the treating doctor. Keep up the good work.
Use of the Heart Bug was very informative & quite seemless for the 28 days. The performance of the unit was very good.Can’t wait till I see the results 🙏
Worked reĺiably. Was surprisingly comfortable, hardly noticed it at all. The results were fast. Good support. Would recommend.
No matter when I called, they always answered. No being put on hold or having to leave a message. Whenever I text, I usually had a response within 15 minutes. This was brilliant as I didn't need anymore stress after having a stroke. The service and help from Heartbug was top notch. Thank you to every one of you. I hope I don't need you in the future. But if I do, I know I will be well looked after.
The staff at HeatBug Pty are very caring, prompt and efficient. Though an online service but that did not prevent, from getting the immediate care/help I needed during the period I was wearing the heartbug. The best part was that on a weekend I sent a text thinking I will get a response now on Monday but sometime later pop comes a reply clarifying my query. I was most pleased with that.
Fabulous service, one I would definitely recommend. Was easy to set up and use. They are extremely professional and a friendly care team was available 7 days a week.
I was required to wear HeartBug for four weeks and this was achieved just before the battery went flat. The sensor pads were no problem except the metal connection point needs to be at the lower position otherwise I needed to tape on the bug. I had only one odd event when I was unable to see the scan and this was easily resolved with the kind assistance of the HeartBug office.
It a a good idea,as to let doctors know their patients heart beat & symptoms for diagnosis,but for the patient it can get annoying,when you sweat sticker tags can come off,when you sleep tags clips can be disconnected,then when it stops working for some reason you have to cancel app,down load from another app,to get it working,I was lucky I have had all movement of all my body,& brain functions after a stroke,also a patient who does not know or use technologies ,will have a problem especially elderly ,depending on their situation,I know technologies are getting better, later everyone will have microchip at birth with all your data on it ,health diagnosis ,schooling ,etc,a bit like the microchip in animals ,except more advanced ,no wires,cables etc too disconnect,but for know your heartbug is helping to save lives with diagnosis,thank you to all your staff at heartbug ,your patience,,& public relations with the monitoring you all have to do thank you allan
Very grateful to have this monitoring for 28 days. It was very valuable as it picked up an issue. Communication was excellent and all very helpful. Thank you so much!!!
Great company , they provide an amazing service for the patients, always prompt with responding enquiries and resolving issues.
My mum was treated with such kindness and care , as a family we appreciate all the help and understanding they gave us , much appreciated and thank you again for everything
A very easy process to have the heartbug fitted. The whole experience flowed well with immediate responses to queries. A great service. Thank you all.
Amazing product and wonderful service. Can’t believe how good it was, thank you heart bug people.
Very helpful . An excellent medical tool to help me understand what is going on in real time .Stickers were a bit of a problem as they caused an irritation on the skin , but easily resolved .
Had the heart bug on for 28 days for AF couldn't fault the heart bug this little device is a life saver the heart bug team were great got more patches overnight thankyou heart bug and all the heart bug team
The team at HeartBug are fantastic. Help is always available. I truly appreciate them and how easy they made it for me.
Very good customer service, well informed regarding use and follow up services. Thank you Heartbug team
Found using heartbug user friendly and that the personnel were very helpful when I needed assistance.
The support team were wonderful. Calls with any queries were answered quickly and simply. I couldn’t fault them.
I would like to thank everyone at heart bug. They were so hopeful caring and very supportive on my journey. I also had a reaction to the patches they were very helpful with the new patches which helped me out a great deal so thank you
Amazing Team and very helpful. Always very responsive. FAQs super helpful and very simple and easy to use.
Heart Bug has been easy to wear, easy to use and comes with excellent detailed instructions! Also fabulous staff who let you know what to do and when to do it! BRILLIANT system! 👍🏽❤️
Brilliant support for an innovative technology helping to improve treatment of heart issues.
I didn't enjoy wearing the heart bug for a month, but the service provided by the team was OUTSTANDING!Communication was clear and prompt. They followed through on what they promised. When I had to speak to them on the phone they were empathetic and kind. They went above and beyond!
I have had the heart bug on for a month and am so grateful for the help of the team...Each question I asked and the assistance I required was very forthcoming....Thank God for this amazing little invention..
I found the Heartbug easy to use and didn’t cause any problems. The support team were terrific providing assistance in a timely fashion. A great aid to heart health.
HeartBug is extremely easy to navigate. It also has a great support team who promptly answer questions and send supplies as required. I found it much easier to wear than other options.
Hi I Did find it a little bit uncomfortable.But it certainly does give an accurate reading. 👍
Outstanding service and care from the Heartbug team.You guys rock.Thanks for you're guidance through this process. Stay cool TEAM.!!
Great communication, support and service, may experience was a positive one!
The unobtrusive vigilant presence of the HeartBug Team gave me assurance and comfort- I didn’t feel ‘alone’. ’.
All good until the promised report did not materialise for the specialist appointment despite checking with HeartBug and then asking my health provider to check again closer to the appointment. Both times the response was that the report would be received …. It was not!Very inconvenient, distressing and expensive experience for myself and I imagine my specialist and his organisation.
Good instructions.easy to wear. Changed stickers about every seven days. No rash from stickers. Talking to cardiologist tonight..looking forward to a good result on your machine. If not? Well your machine diagnosed it. Thank you.
Nothing but 5 stars for this company, very efficient and always there to help whenever there is an enquiry. I was holidaying interstate and needed more stickers, had them delivered in two days to our accommodation.Super pleasant on the phone to go with it.
Communication and help was great! Connection to my phone was sometimes a bit out, but I think the overall idea is good. I did find the pads gave me a rash but I just moved them to different locations. Thanks for your support.
From start to finish Lana one of the heartbug team helped me with a couple of hiccups, Lana was very professional and knowledgeable. what a great team 12 out of 10.😄
This is a great non invasive device that is easy to wear, a fantastic invention
The HeartBug was very easy to install and wear. The support team were available and helpful. What an amazing tool for patients and doctors!
Had a really good experience with the heartbug monitor and had great communication and support from the team. They made it easy to understand and helped with any questions I had. Thankyou for the reassurance and care.
The team at Heartbug are compassionate and wonderful to deal with. Thank you ❤️🐞
The HeartBug team were just magnificent in helping out when I encountered any problems.I'd send a message describing my issue and they would either text back or call me to try out some trouble-shooting remedies.They were accessible anytime and very responsive.
I found the staff at Heartbug really understanding and helpful when I contacted them.They contacted me if they identified a problem with connection and I felt confident at all times that I was in the very best of care.
What an amazing team. The heartbug staff are a friendly, efficient and dedicated team. After wearing a Heartbug for 28 days, I posted it back and promptly received a lovely message wishing me all the best.
Thanks to the heartbug team. This was an easy exercise, great equipment with terrific back-up from the team. Felt fully supported and valued through the process.Many thanks,Graham.
The bug is easy to put on , though very irritated skin throughout and the bug died on 24th day and returned the bug without the full 28 days, the service team is great
Probably a good innovation, however can be very fickle in that after 21 days with consistent readings it started to play up. The readings became fuzzy and despite sticker changes the fuzzy readings persisted. 6 days to go, hope the cardio people have seen enough.
Found Heartbug staff excellent.Always questions answered politely and sincerely.
Heartbug is a fabulous invention that takes heart monitoring to a whole new level. It's SO easy to use. You can shower with it on. So the days of the old holter monitor are gone! The customer service is next level amazing and the whole experience has been a breeze.Well done to the HeartBug team. Great ingenuity and keeping up with heart conditions up with modern technology. 5 stars just isn't enough. 🐞
Patient support is excellent and very prompt making the monitoring process easy; and there is lots of helpful info in the app.
I found the Heartbug to be pretty easy to manage and the whole process was made smoother by the very supportive Heartbug team. They responded quickly to my questions, which was very helpful and comforting, especially as my skin was a little sensitive to the sticky pads.The Heartbug is unobtrusive and fits neatly under even light clothes, though it’s cute anyway, which helped make it feel less ‘medical’.This little ‘bug’ made a huge difference to what could have been a very uncomfortable month.
Wow, what an experience. Heart bug, thank you for being so easy to use and having such an amazing team behind it.
The Heartbug Team are Fantastic.Nothing is too much trouble. If you are unsure of anything, just ring or text them, they will get back to you straight away. Very professional and caring.A Big THANK you to all of the team.
Bug was easy to use ,,, was contacted when ECG was not registering & informed of action to take …
Heart bug assisted my Doctor with the best possible solution for my problem. Heart Bug easy to fit and maintain works well. Thanks for your assistance.
The staff were amazing. Helpful, professional, caring and the communication was excellent. 100%.
I felt the team responded to me very quickly when I had an allergic reaction to the first tape. During the course of my treatment I was able to ring them and they responded warmly and quickly. They were st all times responsive and professional
Last month, I experienced severe heart palpitations, which led to an ER visit and a referral to a cardiologist. To monitor my heart, the cardiologist recommended wearing a "heartbug" device for about a month. While my doctor has been great, the company providing the device has been difficult.An employee named Lana told me to wear each set of stickers for 3–4 days, but as someone who commutes daily, exercises regularly, and has sensitive skin, I had to change them daily due to sweating and irritation. When I tried every two days, the itching became unbearable. I asked for more stickers, but Lana threatened to stop the service and falsely accused me of frequently closing the app (which I kept open). Later, when I requested more stickers again, she said my service would stop the next day, even though I offered to pay for them. Her aggressive tone is alarming, and I’m only halfway through the monitoring. I'm unsure how they’ll handle my data or if I can get a refund.
The HeartBug organisation provided an excellent level of support including via text, phone and web-based information. The device was relatively easy to wear and maintain.
UsingHeartBug was something my gp advised due to a few issues i was experiencing.it was uncomfortable at first, however i got used to it quickly.your staff at heartbug were extremely helpful when i asked a few questions concerning its operation,they gave me confidence in the apparatus and how to use.great attention to detail paticularly i think her name was Lauren.all the best to your team there, regards Gordon.
Easy to wear,I found it better to change patches every 2 days easier on the skin. Support was exemplary. App easy to follow. Highly recommended.
Wonderful support, when I ordered new patches they were received the very next day, amazing service. Thanks to all involved.
I would like to thank Heartbug because when I was wearing it and I had a blackout it showed the Drs what the reason was and Drs were able to perform an operation to correct my problem. The team at HeartBug do an amazing job and I will forever be thankful, kind regards, David Harding
HeartBug was easy to wear and the prompt polite responses received via their app were greatly appreciated Also liked that additional stickers and a reply paid envelope was supplied Saw my cardiologist today for the results which had been received before the due date and easy to understand Can highly recommend HeartBug reasonable price also Thanks HeartBug for such grest service
The concept of HeartBug is ingenious, allowing people to go about their normal lives while being monitored. In addition the "Bug" team were exemplary - supportive, informative and patient.
Excellent customer service, made it easy and stress free along the way , helped me sort out any problems I had , i can't thank HeartBug enough. Highly recommended
Absolutely awesome customer service from support team. Courteous prompt customer team. Keep up your great works!!!!!!
This App is just amazing, so easy to use and fit to the body but what is more important is the fabulous staff that monitor this HeartBug. Each time I felt insecure about the reporting of this gadget I was totally informed how to, what to and shown the right direction by these excellent staff members. Thanks again for developing this HeartBug and the professional manner in which all the staff acted to my enquires.
Beautiful 😍 loving caring honest respectful compassionate people especially lovely Lana who patiently and kindly encouraged and helped me via phone to change those very itchy patches no disrespect to the rest of the loving team and yes beautiful Lilly as well and very comforting to know the team was always with me during my Bug journey thank you 💕 all deeply and kindly and GOD BLESS you all and your beautiful families